Terms of Service

1. Agreement

These terms govern your use of santati.io, the Santati API and related services, which UpmarketHQ operates. If you use the service for an organization, you accept these terms on its behalf.

2. Accounts and teams

Provide accurate information when you sign up. You are responsible for your credentials and API keys and for all activity under them. Team admins control team membership, API keys and settings.

3. Plans and billing

Plans and prices are listed on the pricing page. Base fees are billed in advance, monthly or annually, through Stripe.

• Each plan has a daily event limit. Events over the limit are refused, never billed.
• Each configured log stream destination is billed at the listed add-on price.
• Prices exclude taxes.
• We give at least 30 days' notice of price changes.
• Fees are non-refundable.
• You can cancel at any time. Your plan remains active until the end of the period you have paid for. Deleting a team cancels its subscription immediately.
• We may suspend paid features if a payment fails.

4. Your content

You own the events and other data you send to Santati ("Customer Content"). You grant Santati a license to host, process and transmit Customer Content only to provide the service. You are responsible for having the rights, and giving the notices, needed for any personal data in it. Do not send payment card numbers or authentication secrets in events.

5. Retention and deletion

Events are deleted according to the retention you configure. Deletion is permanent, and Santati is not a backup service. Legal holds pause deletion.

6. Acceptable use

• Do not use the service for anything unlawful.
• Do not attempt to access other teams' data.
• Do not probe or overload the service.
• Do not resell the service without a written agreement with us.

7. Availability

We work to keep the service available, but we do not guarantee any level of availability. Current service status is on the status page.

8. Security

The controls we run today are described on the security page.

9. Suspension and termination

We may suspend or terminate accounts that breach these terms. You may stop using the service and delete your team at any time. Deleting a team deletes its data.

10. Disclaimers

To the extent permitted by law, the service is provided "as is".

11. Limitation of liability

UpmarketHQ's total liability is limited to the fees you paid in the 12 months before the claim. UpmarketHQ is not liable for indirect or consequential damages.

12. Governing law

The laws of the State of Delaware govern these terms. Disputes go to the state and federal courts located in Delaware.

13. Changes

We may update these terms and will email account owners about material changes. Continued use of the service means you accept the updated terms.

14. Contact

Questions about these terms: support@santati.io.